Frequently Asked Questions
Everything you need to know about your Golf HQ experience.
How long does shipping take for golf clubs and equipment?
Standard shipping typically takes 3-5 business days. Please note that custom-fitted clubs or personalized items may require an additional 7-10 days for processing before shipment.
What is your return policy on used equipment?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it for store credit or a refund, provided the equipment is in the same condition as when it was purchased.
Do you offer professional club fitting services?
Yes, Golf HQ provides professional in-store fittings. For online customers, we offer a comprehensive digital fitting guide to help you select the correct shaft flex, loft, and grip size.
Are the products sold on Golf HQ authentic?
Absolutely. We are an authorized retailer for all major brands including Titleist, TaylorMade, Callaway, and PING. Every product comes with a full manufacturer warranty.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger equipment purchases.